Shipping & Delivery

Due to the ongoing COVID-19 pandemic, there are occasional delays in shipping our watch straps. Thank you for your understanding!

Shipping

We ship all our watch straps from our Hong Kong logistics center using Hong Kong Postal Service (estimated delivery of 10-30 business days).

Braloba (HK) Ltd.
Unit R, 7th Floor, CDW Building
388 Castle Peak Rd
Tsuen Wan, Hong Kong
Hong Kong

Important! All returns and exchanges must be sent to our customer service in Switzerland!

Braloba SA
Strap Studio Customer Service
Bürenstrasse 16
CH-2543 Lengnau
Switzerland

See the section “Returns and Refunds” for more details.

Import Duties and Taxes

In the country of destination, import duties and other taxes may apply. Customers are responsible for any fees related to customs or duty.

Tracking

We try our best to ship the order within two business days after receipt of your order.

To see or change the status of your order, please visit the order section of your account.

If you have any other questions, please reach out to our Customer Service Team.

Return and Refund Policy

Last updated: September 23, 2022

Thank you for shopping at Strap Studio.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Braloba SA, Bürenstrasse 16, CH-2543 Lengnau, Switzerland.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Strap Studio, accessible from https://www.strapstudio.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: hello@strapstudio.com
• By visiting this page on our website: https://www.strapstudio.com/help/#contact
• By mail: Bürenstrasse 16, CH-2543 Lengnau, Switzerland

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Braloba SA
Strap Studio Customer Service
Bürenstrasse 16
CH-2543 Lengnau
Switzerland

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: hello@strapstudio.com
• By visiting this page on our website: https://www.strapstudio.com/help/#contact
• By mail: Bürenstrasse 16, CH-2543 Lengnau, Switzerland